Refunds & Returns Policy

Refunds & Returns Policy

Effective Date: 15 August 2025
Last Updated: 15 August 2025

1. Introduction

At publiccourses.online, operated by publicpulsestudio, we are committed to providing high-quality online courses in mental health, physical health, tourism, growth mindset, and other educational topics.

This Refunds & Returns Policy explains the conditions, process, and timeframes for requesting refunds for purchased courses. Our goal is to make this process simple, transparent, and fair for both you and our business.

2. Eligibility for Refunds

Due to the digital nature of our courses, all sales are final once course access has been granted, except under the following conditions:

  1. Technical issues prevent you from accessing the course, and we are unable to resolve them within 7 days of your request.
  2. You purchased a course by mistake, and the request is submitted within 24 hours of purchase, and access has not yet been used.

Courses accessed beyond the free trial, downloaded content, or fully viewed modules are not eligible for refunds.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Email our support team at zakizakaullah717@gmail.com with:
    • Your full name
    • Course title
    • Order ID or payment reference
    • Reason for the refund request
  2. Our team will review your request and respond within 3–5 business days.
  3. If approved, the refund will be processed to your original payment method within 7–14 business days.

4. Fees or Costs

  • No additional fees are charged for eligible refunds.
  • Any transaction fees charged by payment providers may not be refundable in some cases (depending on your bank or card provider).

5. Product Requirements

  • Refund requests must meet the eligibility criteria outlined in Section 2.
  • The course content must not have been fully consumed or shared.
  • Any misuse, unauthorized sharing, or copying of course material will void the refund eligibility.

6. Exchanges or Credits

  • We do not offer exchanges for other courses.
  • If a course is unavailable or discontinued, we may, at our discretion, offer credit toward a different course of equal value.

7. Technical Support

If you experience access issues or technical problems preventing you from completing your course, contact us immediately at zakizakaullah717@gmail.com.

  • Our support team will attempt to resolve the issue within 7 days.
  • Only unresolved technical issues after this period may qualify for a refund.

8. Contact Information

For any questions or concerns regarding refunds or returns:

publicpulsestudio
📧 Email: zakizakaullah717@gmail.com
🏠 Address: House no 204, Street 7, Hassan Pura, Jaranwala Road, Faisalabad, Pakistan.

9. Additional Notes

  • By purchasing a course, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.
  • This policy is in line with fair consumer practices while protecting the digital content integrity of our courses.
  • We reserve the right to modify this policy at any time; updates will be posted on our website with the new “Last Updated” date.